Privacy Policy - Warragul Naturpathy Holistic Wellness

Website Privacy Policy

Protecting your privacy with care and integrity

Effective Date: 17/04/2026

1. Introduction

Respect for your privacy is part of our commitment to care

Warragul Naturopathy – Holistic Wellness (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth).

2. What Personal Information We Collect

Information we collect to support your care

We may collect personal information, including but not limited to:

Name
Contact details (email, phone number, address)
Date of birth
Health information (where relevant to the services provided)
Appointment history
Payment information
Emergency contact details (if required for care coordination)

This information helps ensure that we can provide you with safe, effective, and personalised naturopathic and herbal services.

3. How We Collect Personal Information

Collected with transparency and purpose

We collect your information directly and securely through:

Online enquiry and contact forms
Appointment bookings and new client intake forms
Direct communication (email, phone, or in-person)
Website interactions (via cookies or analytics tools)

All information is collected with your knowledge and consent.

4. Why We Collect Personal Information

To provide the highest standard of holistic care

Your personal information is used to:

Provide naturopathic, herbal medicine, and wellness services
Manage bookings and maintain clear communication
Process payments and issue receipts
Comply with legal and regulatory obligations
Improve the quality and accessibility of our services and website experience

We collect only the information necessary to deliver professional care and support your wellbeing.

5. Disclosure of Personal Information

Shared only when essential and with care

We do not sell or rent your personal information. We may disclose information to trusted third parties who assist in delivering our services, including:

Professional advisors (e.g., accountants, legal representatives)
Third-party service providers (e.g., secure cloud-based appointment or payment systems)
Regulatory bodies where legally required

All third-party providers are carefully selected to ensure they maintain strong data protection standards.

6. How We Store and Protect Your Information

Secure storage and responsible management

Your personal information is stored securely using encrypted, cloud-based management systems.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. Access to records is limited to authorised personnel directly involved in your care or administrative support.

7. Website Analytics and Cookies

Enhancing your online experience mindfully

Our website may use cookies and analytical tools such as Google Analytics to help us understand how visitors interact with our site and improve usability.

You can choose to disable cookies at any time through your browser settings. No identifying information is shared or sold.

8. Access and Correction

Your information, your right to review

You may request access to, or correction of, the personal information we hold about you by contacting us at info@holisticwellness.net.au.

We aim to respond to all requests promptly and with transparency.

9. Complaints

We welcome feedback and handle concerns with care

If you have a concern or complaint about how your information is handled, please contact us at info@holisticwellness.net.au or call 0428 096 828.

If you feel your concern has not been resolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

10. Changes to This Policy

Keeping you informed

We may update this Privacy Policy from time to time to reflect current laws and best practices. The latest version will always be available on our website.